Passengers across the globe face difficulties during their tours or trips to different destinations. It results in disappointment for most of the travellers. However passengers in European Union are privileged enough to get compensation for the loss incurred by them as well as the time wasted by them due to cancellation or delay in the flights or other modes of transportation. In this case, passengers reserve some rights that can be used by them in various situations. These rights are mainly aimed at providing hassle-free services to the travellers so that they may enjoy their tours across the EU or even outside of it. It also increases the responsibility of the airlines or other companies engaged in providing transport services to the users. Here are some important guidelines about EU passenger rights.
Compensation- EU travellers are entitled to get compensation in case they face difficulties during their entire itinerary. It is applicable for all types of flights or other modes of transport. The compensation may be in the form of monetary reimbursements or provision of seats given up by other passengers.
Assistance- EU passenger rights also include right to assistance in case a flight or train is overbooked, cancelled or delayed. It includes provision of free meals, refreshments, hotel accommodations, transport facility and facility of free phone calls, e-mails or fax.
Package tours- To facilitate tourists, EU passenger rights are equally applicable to package tours. It means travellers or passengers may use their rights while buying travel packages, vacation packages or similar package tours. The passengers can use their rights in case problems arise during their packaged tours inside or outside of European Union. The only condition in this case is that the destination, route as well as mode of transport are clearly mentioned in the travel itinerary.Being aware of these guidelines, you can travel freely and use your passenger rights, if so required.